Ordering and Delivery
How do I get 10% off my first order?
I’ve signed up for the newsletter but I haven’t received my discount code?
How do I get free shipping?
Does Damson Madder cover duties & taxes in my order?
When will I receive my tracking number?
How do I cancel or make changes to my order?
I’ve ordered to the wrong address! What do I do?
How long will my order take to arrive?
My order hasn’t arrived - what do I do?
What should I do if I receive the wrong item?
How do pre-orders work?
Returns
What is your returns policy?
How can I make a return?
How do I exchange an item?
What do I do if I lose my return note?
How long does it take to return an item?
Where is my refund?
Can I return more than one order in the same parcel?
Product & Sizing
What size should I order?
The item I want is sold out - when will it be back in stock?
Do you offer a tailoring and repair service?
How should I care for my garment?
Where are your products designed and made?
Customer Care
How do I contact your customer care team?
I’ve emailed a few times but heard nothing back?
How do I contact your customer care team?
How do I get 10% off my first order?
What is your returns policy?
What size should I order?
I’ve emailed a few times but heard nothing back?
I’ve signed up for the newsletter but I haven’t received my discount code?
The item I want is sold out - when will it be back in stock?
How do I get free shipping?
How do I exchange an item?
Do you offer a tailoring and repair service?
Does Damson Madder cover duties & taxes in my order?
What do I do if I lose my return note?
How should I care for my garment?
When will I receive my tracking number?
How long does it take to return an item?
Where are your products designed and made?
How do I cancel or make changes to my order?
I’ve ordered to the wrong address! What do I do?
Can I return more than one order in the same parcel?
How long will my order take to arrive?
My order hasn’t arrived - what do I do?
What should I do if I receive the wrong item?
