If it's your first time shopping with us, you can sign up to our mailing list here and receive 10% off your first order with us. Plus, you'll be the first to hear about new launches, sales and members exclusive updates. Your discount code will be emailed directly to your email address.

If you’ve signed up for our newsletter and haven’t received your 10% off discount code first check your Junk folder, although we can assure you it’s not junk sometimes things get lost! If you still haven’t received your code you may have mistyped your email address - clear your internet cache and relaunch our website to prompt a new sign up box to pop up. If you’ve tried both of these options and are still waiting for a code; get in touch with us and we will do our best to resolve this for you.

If you're based in the UK, all orders above £120 qualify for free shipping. If you're based in the US, all orders over $250 quality for free shipping.

We cover duties & taxes for the following European countries:

• France
• Spain
• Germany
• Republic of Ireland
• Netherlands

You can find more shipping information and pricing here.

We do not currently cover duties & taxes for rest of world orders.

Once your item has been dispatched from our warehouse, you will receive an email directly with the tracking number from your selected carrier. All shipping updates will be sent to you in this way. If you need to make changes to your delivery destination, you must do this through the carrier directly.

Once your order has been placed we cannot guarantee that any cancellations or amendments can be made. Please get in contact with our team as soon as possible and we will do our best to cancel or amend your order if it has not yet been processed. You can email us at info@damsonmadder.com - please provide as many order details in your email to ensure our team can help you out as quickly as possible.

You can send back any unwanted items to us within 28 days of delivery for a refund minus shipping costs.

Once orders have been processed we cannot amend or change any shipping details. We are not liable for parcels sent to incorrect addresses. Please get in touch with us as soon as possible and we will do our best to try to resolve your issue.

Pleae Note: Due to higher order volumes over Black Friday, delivery times may be delayed

For delivery information to your chosen region, please see our delivery page here. We process orders Monday - Friday excluding UK Bank holidays. Next Day Delivery is not 100% guaranteed and we cannot be held accountable for late deliveries that are outside of our control. Orders must be placed before 2pm GMT.

If your order is taking longer than the time specified on our page here please check the tracking number provided in your shipping confirmation email to see if there are any status updates on your parcel regarding courier delays.

If there are no updates regarding your parcel please get in contact and we will do our best to look into this for you.

Please get in touch with our Customer Care team and we will look into this for you! You can email us at info@damsonmadder.com 

If you’ve received a faulty item, please email our team at info@damsonmadder.com. Please include images of the fault, your order number and any relevant information to help us resolve your query as soon as possible.

If you’ve received an incorrect item, please email our team at info@damsonmadder.com. Please include images of the item you have received and your order slip. Please also include your order number and any relevant information to help us resolve your query as soon as possible.

Although we hope you love what you've purchased, sometimes it doesn't work out. If you are not fully satisfied with your order, you may return the items to us within 28 days of your parcel being delivered, provided that items are in their original condition with tags intact (unless faulty). 

Items must be returned in their original unworn condition with the tags attached for a full refund (excluding our shipping costs). Remember to complete the returns form enclosed with your order and include it in your parcel. All swimwear must be returned with the hygiene sticker attached. Any earrings purchased are strictly non-returnable due to hygiene reasons.

Any items that have been altered through our SOJO tailoring service are strictly non returnable.

Festive Period Returns

We’ve extended our returns window over the festive period. Any purchases made online between 22nd November and 24th December 2024 can be returned as late as 21st January 2025. For purchases made from 25th December 2024 onwards, our normal refund policy will apply.

To start your return, please visit our returns portal here.  To lodge your return you will be asked to input your order number (starting with DM, e.g DM123465) and your email address used to place the order.  Please ensure you include the ‘DM’ at the beginning of your order number.

More information can be found on our website here.

Currently, orders cannot be exchanged online but feel free to order replacements online once your return is processed. If you applied your 10% welcome discount on your first order and wish to re-order a different size, please let us know and we can apply the discount again for you. You can find details on how to return your items back to us here. 

We send an order confirmation email when you place your order, so if you can locate the email we sent you, simply print off a new one or make a note of your order number, email address and items you are returning. If you can’t find this email, please get in touch (email us at info@damsonmadder.com) and ask for it to be resent to you.

Once your return is received at the warehouse, please allow up to 14 working days for our warehouse team to process your return. Whilst we always strive to process your returns as quickly as possible, sometimes busy periods can cause delays. All refunds automatically go back to your original method of payment. Please allow 3-5 working days for the funds to appear in your account. Please note, outbound shipping costs are not included within your return total. 

It can take up to 14 working days from the date we receive your returns parcel for your refund to be processed. There may be some delivery delays with your parcel getting back to us which is why we recommend that you use a tracked service for your returns. If your refund is taking longer than expected please get in touch with us and we will look into this for you.

Yes! Please lodge both returns in our returns portal and include a note in your package with both of your order numbers. 

To avoid paying for multiple shipping labels, please lodge a return for the first order in our returns portal and select a return label. You can then lodge a return for the second order in our returns portal and select ‘use own shipping label’. 

Please note, your delivery confirmation email will only contain information for the return linked to the shipping label - however all items included in the package will be processed by our team.

With the majority of our garments we recommend you order true to size. However, there will be handy prompts when selecting your size that will let you know if a product runs small, fits oversized or is true to size. 

We have a standard body measurement size guide on our website that can be found on each product page under the title of each garment. This is a body measurement guide and does not reflect the measurements of each garment. If you would like to enquire about sizing for a specific product get in touch with us and we can help you find the right size.

As an eco conscious brand we don’t overproduce our garments to ensure excess stock doesn’t end up in Landfills! But we do have regular restocks of our core pieces, if you’d like to be notified of a specific product click ‘notify me when available’ and you will receive an email as soon as the item you’re after is back in stock!

We do! We partner with SOJO which means if you're a customer in the UK you can get any of our items repaired or altered for 30% off. During the holiday period, we will be offering free alterations and repairs with SOJO. If you wish to find out more about SOJO, please click here.

We know that the responsibility for limiting our garments' negative impact on the world around us falls squarely on our shoulders, and not on the end consumer. Our clothes are designed and made with longevity in mind, however there are a few simple things you can do to extend the life cycle of your Damson garments, care for them with minimal impact; and make responsible choices on what to do with those pieces you eventually do part ways with.

Wash Less: Spot clean when you can get another wear out of a garment, and always wash full loads. Frequent washing wears clothes out over time; wear it one more time and protect the fibres and colours.

Wash Cold: Heating water uses 90% of the energy needed to run a washing machine. Washing clothes at 30 or below not only saves energy, but also protects your garments from shrinking, fading and releasing microfibres.

Wash with eco friendly detergent: Traditional detergents and softeners often contain microplastics and environmentally harmful toxins. Switch to an eco-conscious detergent and you might also protect your skin from irritation, and your clothes from harmful chemicals.

Wash inside out:  A simple but effective way to minimise wear and tear; ensuring the fibre structure on the visible surface is rinsed more gently.

Donate or sell on: We hope you'll never be through with your favourite piece of Damson clothing, but when you are; ensure you donate or sell-on garments that have life left in them, so someone else can enjoy them where you left off.

Recycle: If you and your long-loved Damson piece have had a little too much fun together, look up your nearest recycling point or textile bank who will process and recycle clean & dry clothing and textiles for free.

Our factory partners are an extension of our team, and we have worked hard to build strong, long-term relationships with all our global suppliers. We work with twelve key supply partners across Turkey, China and India. We are lucky enough to have a part of our team based in Turkey who conduct weekly visits to our factory partners there. Globally, all our factories are audited regularly by a third party, with audits being conducted both semi-announced and unannounced.

We believe in full transparency, and as such our factory partners are published on the Open Supply Hub - a collaborative database used by retailers building visibility around their global supply chain. We have mapped out all our Tier 1 and 2 facilities, and are working on publishing Tier 3 and 4 by the end of 2025. We are also signatories to the Transparency Pledge alongside other retailers, to further uphold our values of visibility and transparent business practices.