Terms and Conditions
OVERVIEW
www.damsonmadder.com is operated by DAMSON MADDER LTD® (company number 14017609). Throughout the site, the terms “we”, “us” and “our” refer to Damson Madder. Damson Madder offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Damson Madder, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Damson Madder and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 20-22 Wenlock Road London GB N1 7GU.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Please note: EU customers can edit eligible orders during the editing period or use the withdrawal function for cancellation, refund or return help.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@damsonmadder.com
SECTION 21 - DISCOUNTS
Discount codes are sent from Damson Madder and Unidays only.
Damson Madder discount codes entitle you to an offer on your online order. To use this offer, enter your unique code in checkout in 'Discount code or Gift Card' and click apply. Before payment is taken, the new Total Amount will update. Please check the Total Amount before placing your order.
Discount codes are only valid for orders placed on damsonmadder.com.
Please note; promotional codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer.
Promotional codes are also non-transferable and are not valid for the purchase of gift cards or gift vouchers.
Sometimes discount codes may not apply, for example, this may be because:
The code has already been used on a previous order;
You have another discount already applied to your order;
The discount code has expired;
You have not reached the minimum spend threshold required, if applicable;
The item(s) in your cart are not valid for the code
For help with discount codes, please reach out to our customer service team at info@damsonmadder.com
Welcome discount: Welcome codes will apply 10% off your first online order. 10% will redeem off the total order balance. Will not apply to any sale items. No minimum spend. Code will be sent via email after you sign up for marketing. This offer is sent in exchange for signing up for marketing only. This code can not be exchanged, redeemed or transferred. One use per customer per code. Code will expire after 12 months.
Student discount: Damson Madder partner with Unidays to offer a student discount. Unidays code will apply 10% off your online order. 10% will redeem off the total order balance. Will not apply to any sale items. No minimum spend. Code will be sent via Unidays directly. You must have a Unidays account to access code. This code can not be exchanged, redeemed or transferred. One use per customer per code. Code will expire two weeks after they are generated.
Shipping discount: Damson Madder offer free delivery on orders over thresholds, across the following regions; UK, US, European Union and Australia.
For UK orders, free Standard delivery will apply on orders over £120. No code needed.
For US orders, free Standard delivery will apply on orders over $250. No code needed.
For European Union orders, free Standard delivery will apply on orders over €200. No code needed.
For Australian orders, free Standard delivery will apply on orders over £170. No code needed.
SECTION 22 - KLARNA
Terms & Conditions for using Klarna
How do I pay with Klarna?
To select Klarna as your payment method on damsonmadder.com you will need to change the payment method at checkout. To do this, you need to select Klarna and Review Order. You will then be redirected to Klarna to complete your purchase.
Your billing and delivery address can be different, however they need to be in the same country.
The maximum purchase limit is different on each account, and is determined by a credit assessment by Klarna. If your order fails and you are unsure why, please reach out to Klarna Customer Service directly.
Your Klarna invoice will be emailed to you by Klarna as soon as your order has been shipped. Your invoice period will be shown on your invoice.
If you've returned items from an order paid for with Klarna, please wait for your return to be processed by Damson Madder. Once processed, you will receive an updated invoice from Klarna. You should expect to receive your refund from Klarna within 5-10 working days.
If you have any questions about extending your payment period, please contact Klarna Customer Service directly.
Please note that Klarna are an independent payment company and Damson Madder have no influence over whether your payment with Klarna is accepted or not.
If you have any issues with your order, please contact Klarna Customer Service.
* Please note, Klarna payment options are only currently available in UK.
SECTION 23 - PAYMENTS AND GIFT CARDS
Terms & Conditions for Damson Madder Gift Cards
Sales of Damson Madder Gift Cards are made, managed and fulfilled by Damson Madder via Shopify.
Once we receive an order for a Gift Card, we accept and acknowledge your order by sending you an order confirmation email.
Please note, Gift Cards are digital, we do not ship physical gift cards.
We deliver digital Gift Cards by email to the email address provided during the order process, and the delivery email will contain the total balance and instructions on how to redeem.
Damson Madder Gift Cards can only be redeemed at damsonmadder.com
Gift Cards can be used as full or partial payments for any products from at damsonmadder.com excluding other Gift Cards.
Gift Cards can not be exchanged for cash or credit at any time.
Re-sale of Gift Card's is strictly prohibited and will invalidate the Gift Card.
Lost Gift Cards can not be replaced, including if a Gift Card is bought and sent to someone else.
How do I pay with a Gift Card?
To use a Gift Card, you will need to add the 16 digit code to the gift card box at checkout and select Apply.
If the total Gift Card balance is less than the total order amount, you will need to add an additional payment option to pay the remaining balance.
If the total Gift Card balance is more than the total order amount, the remaining balance will remain on the Gift Card.
Anything you buy with a Damson Madder Gift Card and return in line with our returns policy will be refunded to the original Gift Card. If you part pay for an order using a Gift Card and then return part of an order, we will refund monies paid from the Gift Card first.
If you need to check the balance of a Gift Card please email our team info@damsonmadder.com
*Please note gift cards are valid for 12 months from the date of purchase.
SECTION 23 - SOJO ALTERATIONS
Damson Madder partner with SOJO to offer free tailoring and repairs on a selection of our items.
To apply for the SOJO alteration service, visit https://damsonmadder.sojo.uk/ SOJO Terms & Conditions apply.
Damson Madder will cover the fee or alterations and tailoring of your item(s) but are not liable for any lost, damaged or delays during this process.
Once an item has been tailored, it can not be returned to Damson Madder and is no longer covered by our standard returns policy.
If you have any issues with your order, please contact SOJO customer service directly.
*Please note you are responsible for covering shipping costs to SOJO.
SECTION 24 - UNSUBSCRIBE AND DATA REMOVAL INFORMATION
You can opt-out of marketing, unsubscribe or remove your data at any time by submitting an enquiry to our Data Protection team here emailing gdpr@damsonmadder.com or by clicking the unsubscribe link in our emails.
If you tell us you no longer want to receive marketing messages, please allow up to 30 days for us to update our internal systems. In the meantime, you may receive marketing from us. Please be patient with our team while we process your request.
Please note that by opting out of marketing messages, you will still receive service communications, including order updates and back in stock notifications.
If you wish for a Data Access Request and a full list of your personal data from Damson Madder please submit an enquiry to our Data Protection team [link], emailing gdpr@damsonmadder.com. Please ensure you state exactly which information you want; you may ask for account history, order history, message history, browsing history. You are able to update or fix any wrong details or request a full removal.
Please note, for all Data Access Requests, you need to provide your full name, registered email address, address and specific details on which data you want to view or delete.
In line with the UK GDPR and Data Protection Act 2018, we will provide a response to all DSAR's within one calendar month of receiving. For complex requests, this may be extended by a maximum of two additional months if necessary. If an extension is necessary, as the requester, you will be notified of this within the inital one-month window.
SECTION 25 - MARKETING EMAILS SENT FROM
Consent for marketing purposes is obtained when you create a Damson Madder account, signed up for newsletters, or accepted on-site forms. Marketing messages include products, services, personalised offers and updates from us.
You can opt-out of marketing or remove your data at any time by submitting an enquiry to our Data Protection team here, emailing gdpr@damsonmadder.com or by clicking the unsubscribe link in our emails.
If you tell us you no longer want to receive marketing messages, please allow up to 30 days for us to update our internal systems. In the meantime, you may receive marketing from us. Please be patient with our team while we process your request.
Please note that by opting out of marketing messages, you will still receive service communications, including order updates and back in stock notifications.
SECTION 25 - MARKETING ADVERTS
We use online advertising to keep you aware of promotions, site updates and product launches. You may see Damson Madder ad's when you are on other websites, such as social media. We manage this through our digital media agency and ad exchanges.
The ads you see are based on information we hold about you; information from your previous behaviour on damsonmadder.com, including order history, as well as ads you have previously clicked on.
You are able to opt out of us using this information at any time by contacting our Data Protection team here or emailing gdpr@damsonmadder.com.
Please note, you may still see Damson Madder ads through our third-party partners, but these will not be directly personalised to you.
SECTION 25 - DAMSON MADDER PRE-ORDERS
Terms & Conditions for Damson Madder Pre-orders
All pre-order sales on damsonmadder.com will be covered under Section 6, Section 11, and our Returns Policy as outlined in Terms & Conditions. Pre-order payments are taken at the time of purchase, not dispatch.
When ordering an item on Pre-order we will do our best to give you an accurate date of dispatch, but please note this may be subject to change. If this date changes, you will be notified by email.
If you order multiple items as well as the Pre-order item, all items will ship together once the Pre-order item is available. We advise that you order a Pre-order item on it's own due to this.
If you need to cancel or have any questions regarding a Pre-order, please contact our Customer Service team at info@damsonmadder.com
DISCLAIMER:
Please note, we regularly review our Privacy Policy. We may update our website and make changes to this privacy notice, in which case we will update you.
Last updated 9.7.2026