Gift Shop | Clothing, Bags, Accessories & More – Damson Madder

Organic & Recycled Materials.

Maximum Style,Minimum Impact

Designed in London.

Made to last.

Frequently Asked Questions

With the majority of our garments we recommend you order true to size.

We have a standard body measurement size guide on our website that can be found on each product page under the description of each garment. This is a body measurement guide and does not reflect the measurements of each garment. If you would like to enquire about sizing for a specific product get in touch with us and we can help you find the right size. You can contact us at info@damsonmadder.com

If it's your first time shopping with us, you can sign up to our mailing list HERE and receive 10% off your first order with us (valid on full priced items only). Plus, you'll be the first to hear about new launches, sales and members exclusive updates. Your discount code will be emailed directly to your email address.

If you're based in the UK, all orders above £120 qualify for free shipping. If you're based in the US, all orders over $250 quality for free shipping.

Ordering and Delivery

How do I get 10% off my first order?

I’ve signed up for the newsletter but I haven’t received my discount code?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I cancel or make changes to my order?

I’ve ordered to the wrong address! What do I do?

How long will my order take to arrive?

My order hasn’t arrived - what do I do?

What should I do if I receive the wrong item?

How do pre-orders work?

Returns

What is your returns policy?

How can I make a return?

How do I exchange an item?

What do I do if I lose my return note?

How long does it take to return an item?

Where is my refund?

Can I return more than one order in the same parcel?

Product & Sizing

What size should I order?

The item I want is sold out - when will it be back in stock?

Do you offer a tailoring and repair service?

How should I care for my garment?

Where are your products designed and made?

Customer Care

How do I contact your customer care team?

I’ve emailed a few times but heard nothing back?