Returns
HOW TO RETURN
We've extended our returns window over the festive period. Any purchases made online between 22nd November and 24th December 2024 can be returned as late as 21st January 2025. For purchases made from 25th December onwards, our normal return policy applies.
Royal Mail - £3.50
UPS - £20
DHL - £35
France - £18
Germany - £18
Italy - £18
Ireland - £18
Netherlands - £18
Norway - £18
Portugal - £18
Poland - £18
Spain - £18
Sweden - £18
Switzerland - £18
Please follow the instructions on the returns portal.
Please ensure all returned packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please keep this safe until your refund has been processed.International customers will also be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements.
Once your return is received at the warehouse, your refund will be processed. All refunds automatically go back to your original method of payment. It can take up to 15 working days to see a refund on your statement. Please note, outbound shipping cost is not included within your return total.
Once your refund has been processed you will receive email notification confirming the receipt of your return. If you haven’t received a refund yet, first check your bank account. This can take up to 15 working days. If it’s gone over this time, then please contact your card provider and they should be able to help!
If you’ve done all of this and you still have not received your refund yet, please contact us at info@damsonmadder.com and we’ll be more than happy to take a look!