Returns
HOW TO RETURN
Although we hope you love what you've purchased, sometimes it doesn't work out. If you are not fully satisfied with your order, you may return the items to us within 21 days of your parcel being delivered, provided that items are in their original condition with tags intact (unless faulty).
You will need your email address and order number to login. Please follow the steps online to tell us why you would like to return, you will then be provided with a returns form to include within your parcel and our returns postage address.
- As returns are not currently free, you will need to take your return to your local postal office and pay to send your order back.
- Please ensure all returned packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please keep this safe until your refund has been processed.
- International customers will also be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements.
Once your return is received at the warehouse, your refund will be processed. All refunds automatically go back to your original method of payment. It can take up to 15 working days to see a refund on your statement.
Exchanges
Currently, orders cannot be exchanged online but feel free to order replacements online once your return is processed.
Late or Missing Refunds
Once your refund has been processed you will receive email notification confirming the receipt of your return. If you haven’t received a refund yet, first check your bank account. This can take up to 15 working days. If it’s gone over this time, then please contact your card provider and they should be able to help!
If you’ve done all of this and you still have not received your refund yet, please contact us at info@damsonmadder.com and we’ll be more than happy to take a look!