RETURNS UPDATE:

We are sorry to say we have changed our returns process.  Please note as of Sunday 27th February, returns on the Damson Madder website will no longer be free.

Returns 

Thank you for placing an order with us!  

We hope that you love what you have bought and wear it for years to come. However, if you are not fully satisfied with your order, you may return the items to us within 21 days of your parcel shipping, provided that items are in original condition with tags intact (unless faulty).

Once your return is received at the warehouse, your refund will be processed. All refunds automatically go back to your original method of payment. It can take up to 10 days to see a refund on your statement, but usually this is between 3-5 days. 

Exchanges

Currently, orders cannot be exchanged online but feel free to order replacements online once your return is processed.


How to Return

To complete your return, please go to https://damsonmadder.returnlogic.com 

You will need your email address and order number to login. Please follow the steps online to tell us why you would like to return, you will then be provided with a returns slip to include within your parcel and our returns postage address. Please then take your parcel to your nearest drop off point. 

  • Please ensure all returned packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit.
  • International customers will also be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements. 

Late or Missing Refunds

Once your refund has been processed you will receive email notification confirming the receipt of your return. If you haven’t received a refund yet, first check your bank account. This can take up to 10 working days. If it’s gone over this time, then please contact your card provider and they should be able to help!

If you’ve done all of this and you still have not received your refund yet, please contact us at info@damsonmadder.com and we’ll be more than happy to take a look!