Although we hope you love what you've purchased, sometimes it doesn't work out. If you are not fully satisfied with your order, you may return full priced items to us within 28 days of your parcel being delivered & sale items within 14 days of being delivered, provided that items are in their original condition with tags intact (unless faulty). All items must be registered through our returns portal to qualify for a refund.
Please note: our returns policy for sale items has now changed. You now have 14 days (from the date of delivery) to return sale items for a refund, exchange or store credit.
Items must be returned in their original unworn condition with the tags attached for a full refund (excluding our shipping costs). All swimwear must be returned with the hygiene sticker attached. Any items that have been altered through our SOJO tailoring service are strictly non returnable.
Once your return is received at the warehouse, your refund will be processed. All refunds automatically go back to your original method of payment. It can take up to 15 working days to see a refund on your statement. Please note, outbound shipping cost is not included within your return total.
UK
Royal Mail & DPD (QR & Print)
USA
UPS $20 (QR & Print)
EU and ROW
Full shipping costs will be deducted from refund. Duties and taxes, if paid separately, will not be refunded.
Please follow the instructions on the returns portal. Please ensure all returned packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please keep this safe until your refund has been processed. International customers will also be required to pay for postage including any duties/taxes to return items back to us and will need to contact your local postal services to make these arrangements.
We're here to help you make considered choices and make sure you end up with something you love, and will wear again, and again (and again!).
That’s why we’ve teamed up with our UK tailoring partner SOJO to offer free alterations or repairs on anything bought from our website. Find out more HERE.
Please note that outerwear is only subject to repairs and not alterations through SOJO. Sunglasses and shoes are exempt from all SOJO services.
That’s why we’ve teamed up with our UK tailoring partner SOJO to offer free alterations or repairs on almost anything bought from our website. Find out more HERE.
Once your refund has been processed you will receive email notification confirming the receipt of your return. If you haven’t received a refund yet, first check your bank account. This can take up to 15 working days. If it’s gone over this time, then please contact your card provider and they should be able to help!
If you’ve done all of this and you still have not received your refund yet, please contact us at info@damsonmadder.com and we’ll be more than happy to take a look!
