HOW TO RETURN
Due to a changeover of logistic teams, we are currently experiencing a slight delay with processing returns. We are working to get these processed as quickly as possible.
Please note: Any earrings purchased as part of our Damson Madder x frkl. collaboration are strictly non-returnable due to hygiene reasons. If you've ordered jewellery and have lost your returns form, please get in touch with us ahead of returning your order.
Although we hope you love what you've purchased, sometimes it doesn't work out. If you are not fully satisfied with your order, you may return the items to us within 28 days of your parcel being delivered, provided that items are in their original condition with tags intact (unless faulty).
Unfortunately, our returns aren't free at this time but returning is still easy.CLICK HERE TO START YOUR RETURN
You will need your email address and order number to login. Please follow the steps online to tell us why you would like to return, you will then be provided with a returns form to include within your parcel and our returns postage address.
As returns are not currently free, you will need to take your return to your local postal office and pay to send your order back.
Please ensure all returned packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please keep this safe until your refund has been processed.
International customers will also be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements.
Once your return is received at the warehouse, your refund will be processed. All refunds automatically go back to your original method of payment. It can take up to 15 working days to see a refund on your statement. Please note, outbound shipping cost is not included within your return total.
Currently, orders cannot be exchanged online but feel free to order replacements online once your return is processed.
Late or Missing Refunds
Once your refund has been processed you will receive email notification confirming the receipt of your return. If you haven’t received a refund yet, first check your bank account. This can take up to 15 working days. If it’s gone over this time, then please contact your card provider and they should be able to help!
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we’ll be more than happy to take a look!