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Help & Information

Ordering and Delivery

How do I get 10% off my first order?

I’ve signed up for the newsletter but I haven’t received my discount code?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I cancel or make changes to my order?

I’ve ordered to the wrong address! What do I do?

How long will my order take to arrive?

My order hasn’t arrived - what do I do?

What should I do if I receive the wrong item?

How do pre-orders work?

Returns

What is your returns policy?

How can I make a return?

How do I exchange an item?

What do I do if I lose my return note?

How long does it take to return an item?

Where is my refund?

Can I return more than one order in the same parcel?

Product & Sizing

What size should I order?

The item I want is sold out - when will it be back in stock?

Do you offer a tailoring and repair service?

How should I care for my garment?

Where are your products designed and made?

Customer Care

How do I contact your customer care team?

I’ve emailed a few times but heard nothing back?